> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vetox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Requests

> Review, approve or cancel Vito charges requested by connected apps — and the 10-minute window they run on.

When an application wants to charge your [Vito](/en/members/vito), it creates a request here. **Nothing is taken until you approve it.**

## Two tabs

<CardGroup cols={2}>
  <Card title="Pending" icon="clock">
    Waiting for you. Shows the product, the app, the server, the amount and time remaining.
  </Card>

  <Card title="History" icon="clock-rotate-left">
    Everything already handled.
  </Card>
</CardGroup>

## Approving

**Pay** opens a confirmation page on the Vetox website where you enter your PIN.

<Warning>
  **Your PIN is only ever entered on the Vetox website** — never in Discord, never in the requesting app.

  Any bot or DM asking for your PIN is attempting fraud, no matter how convincing the request looks.
</Warning>

<Warning>
  **A request expires after 10 minutes.** If you are unsure, let it expire — that is the safe default. The app can always issue a new one.
</Warning>

Handled requests are cleared from the list after 7 days.

## Rejecting

There is no explicit decline button. **Cancel** removes it from your list, and ignoring it lets it expire. Both leave your balance untouched.

## Before approving

<Steps>
  <Step title="Recognise the app">
    If you do not know it, do not approve it.
  </Step>

  <Step title="Check the server">
    A request from a server you are not in is a red flag.
  </Step>

  <Step title="Check the amount">
    Compare it against what you expected to pay.
  </Step>

  <Step title="Confirm you started this">
    A request you did not trigger should be cancelled, not paid.
  </Step>
</Steps>

<Note>
  A settlement fee applies to charges — see [Vito](/en/members/vito). The amount shown is what leaves your balance.
</Note>

## Troubleshooting

<AccordionGroup>
  <Accordion title="A request disappeared">
    It expired after 10 minutes. Ask the app for a new one.
  </Accordion>

  <Accordion title="I do not recognise a request">
    Cancel it, or let it expire. Never approve an unrecognised charge.
  </Accordion>

  <Accordion title="My PIN is not accepted">
    Three wrong attempts locks your Vito account. Reset the PIN by email rather than guessing.
  </Accordion>

  <Accordion title="I paid but the app did not deliver">
    That is between you and the app. Vetox moves the Vito; it does not guarantee what the app provides.
  </Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="Vito" icon="coins" href="/en/members/vito">
    Your balance and PIN.
  </Card>

  <Card title="Vito Transactions" icon="list" href="/en/account/vito-transactions">
    Everything that moved.
  </Card>
</CardGroup>