> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vetox.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Payments, renewals, failed payments and the grace period — plus what happens when a subscription ends.

Payments are processed by **Paddle**, who act as the merchant of record. Cards, invoices and tax are handled on their side.

## What you are charged

The amount taken is always the one shown on **Paddle's own checkout screen**.

<Warning>
  Two places in the dashboard can show a figure that does not match:

  * The **Membership** page understates yearly prices, most noticeably on Gold, Platinum and Diamond
  * The checkout dialog does not update its price when you tick **Custom Bot** — it shows the base price while the add-on price is charged

  Read the total on Paddle's screen before confirming. The [Server Premium](/en/premium/overview) and [Membership](/en/premium/membership) tables here carry the real figures.
</Warning>

## Renewals

Subscriptions renew automatically on the same cycle you bought. You are charged the amount for that cycle.

## If a payment fails

<Steps>
  <Step title="Grace period begins">
    You get **3 days**. Everything keeps working — nothing is disabled, no limit is applied, and a Custom Bot stays online.
  </Step>

  <Step title="Retry">
    Update your payment method in Paddle's portal. A successful payment ends the grace period and nothing further happens.
  </Step>

  <Step title="Expiry">
    If it is still unpaid after 3 days, the subscription is removed, limits return to Starter, and a Custom Bot is stopped.
  </Step>
</Steps>

<Warning>
  **The grace period applies to failed payments only.** Cancelling yourself, a refund, or a chargeback ends the subscription without a grace period.

  Staff-granted and promotional subscriptions also have no grace period.
</Warning>

## Cancelling

You keep everything until the end of the period you have already paid for. Nothing is removed early, and there is no partial refund for the remainder.

When it ends, your server drops to Starter and the [downgrade rules](/en/premium/feature-limits) apply.

<Warning>
  Nine things are permanently lost on downgrade rather than disabled — most importantly **application questions above the new limit**. Record them before cancelling.
</Warning>

## Moving a subscription

A subscription belongs to your account, not to a server. You can transfer it to a different server without rebuying.

<Note>
  Transferring removes premium from the old server immediately. Its over-limit data follows the downgrade rules.
</Note>

## Sharing with another server

An invite code applies your subscription to someone else's server. Single-use, expires after **7 days**, and billing stays with you.

<Note>
  Only available on Paddle-billed subscriptions — not on staff grants, partner subscriptions or promotional ones.
</Note>

## Promotional codes

Percentage discounts, fixed-amount discounts, free months, and trial grants. A code can be limited by tier, by billing cycle, by total uses and by uses per person.

<Note>
  A trial granted by a code has no grace period when it ends.
</Note>

## Invoices and payment methods

Both live in Paddle's customer portal, reachable from the receipt emailed to you at purchase.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I paid and nothing changed">
    It normally applies within a second. If it has not applied after about 15 minutes, contact support — do not buy again.
  </Accordion>

  <Accordion title="I was charged more than the page showed">
    Two known display defects understate the price — yearly Membership, and Custom Bot in the checkout dialog. Paddle's screen is authoritative. If the charge does not match Paddle's screen either, contact support.
  </Accordion>

  <Accordion title="My premium vanished without warning">
    Check for a failed payment email. A failed payment gives 3 days; a chargeback or refund removes it immediately.
  </Accordion>

  <Accordion title="Data disappeared after downgrading">
    Nine categories are permanently deleted rather than disabled. See [Feature limits](/en/premium/feature-limits).
  </Accordion>

  <Accordion title="I want a refund">
    Refunds are handled by Paddle under the [refund policy](https://vetox.io/refunds). A refund ends the subscription immediately with no grace period.
  </Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="Feature limits" icon="table" href="/en/premium/feature-limits">
    What changes when a tier changes.
  </Card>

  <Card title="Server Premium" icon="crown" href="/en/premium/overview">
    Prices and tiers.
  </Card>
</CardGroup>