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Work through these in order. The first three resolve most reports.

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The first three checks

1

Is the module switched on?

Most features are off by default. Configuring a feature’s own page does nothing until its switch is on in Server Setup.This is the single most common cause of “I set it up and nothing happened”.
2

Is the Vetox role high enough?

For anything touching roles or members, the Vetox role must sit above the target’s highest role. Drag it up in Server Settings → Roles.Discord refuses these actions regardless of permissions, and several parts of Vetox fail silently when this is wrong — Tickets in particular gives no error at all.
3

Does Vetox have the channel permission?

Check the bot’s effective permissions in the specific channel, not its server-wide role. Embed Links is the one most often missing.

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By symptom

  1. All eight rules ship disabled — turn on the ones you want
  2. Administrators are never filtered. Test with a normal account
  3. Only the first matching rule fires per message
  4. Check the rule’s own disabled channels and roles
  5. If any Automated Action exists, rule-level timeouts are suppressed everywhere
  1. The platform’s toggle in Server Setup — off by default, and the notifications page does not show its state
  2. Active Basic premium or higher
  3. Embed Links in the target channel
  4. On Twitch and Kick, adding a streamer who is already live announces nothing until their next stream
  5. Anything published while premium was lapsed is marked seen and will not replay
  1. The role must be below the Vetox role
  2. Vetox needs Manage Roles
  3. Vetox refuses to grant any role holding Administrator, Manage Server or Manage Roles as a reward — this cannot be overridden
  4. On a reward-role row with no role selected, the row is silently dropped on save
Almost always role hierarchy. Move the Vetox role above every support role.Ticket permission failures produce no error, no log entry and no visible symptom other than staff being unable to act.
Its title or value resolved to empty, and empty fields are dropped. Nearly always a misspelled variable or one that does not exist for that feature — check Variables.
Configuration normally reaches the bot within seconds. If the notification is missed, the bot keeps the old value until its cache expires — up to about 10 minutes.Wait ten minutes before re-saving.
  1. Leveling switched on in Server Setup
  2. The channel is not excluded, and the member holds no excluded role
  3. On Starter, the text/voice/reaction on-off switches do not take effect — the bot uses standard rates regardless
  1. Welcomer on in Server Setup, a channel set, the message switch on
  2. Attach Files for the image
  3. If [Server] appears literally, change it to [ServerName]
  4. If your embed keeps reverting, the message type must be set to Embed when you save
A dialog form with more than 5 questions where a later one is required can never be submitted — Discord shows 5 fields but the 6th is still validated.Switch to the Private Message flow, or make questions 6+ optional.
  1. Every command is guild-only — none work in DMs
  2. It may be disabled or restricted on the Commands page
  3. Restart your Discord client to refresh the command list
Check the token balance on AI Usage.Auto-Mod stops below 3,000 tokens; Server Control declines below 30,000. Auto-Mod is fail-closed — if it cannot confirm budget, it does not scan.
Silence is the normal response to every access failure. In order:
  1. Mention the bot directly — a role ping or reply ping is not a trigger
  2. AI Server Control on in Server Setup
  3. The channel is in scope
  4. You are an Administrator, or on an allowlist with Allowlist bypasses Administrator turned on — the allowlists do nothing by themselves
  5. You are not rate-limited
It normally applies within a second. Wait about 15 minutes, then contact support — do not buy again.
Nine categories are permanently deleted rather than disabled — most importantly application questions above the new limit. See Feature limits.
Check the Server Timezone in Server Setup — it drives streaks, resets and scheduled actions.Reminders are the exception: they capture the timezone of the browser they were created in, and there is no control for it.

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Things that look broken but are not

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Still stuck

Support server

Ask in the Vetox Discord.

I Need Help

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