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Two separate mechanisms control what a tier can do.

Limits

How many of something you can have. Going over disables the extras.

Gates

Whether a feature is available at all.

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Limits

Unlimited is shown as ∞.
Several limits are identical on Max and Black — ticket panels, active tickets per member, application panels, workflow actions. Black is not simply “more of everything”; its distinguishing feature is AI.
Notification subscriptions are capped at 10 per platform on every tier, including Black. That limit is not tier-scaled.

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Gates

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Unlocked by Basic

Anti-Raid · Leveling multipliers · Leveling XP configuration · Log executor details · Log webhook delivery · Log management · Colour templates · Colour panels · Colour on join · Invite-based roles · Sticky roles · Delayed roles · Starboard custom embed · Components v2 messages · Temp Voice moderator roles · Custom streak emoji · Battle Pass access · Custom quest builder Tickets: forms and modals · ratings · inactivity auto-close · custom embeds · DM transcript · staff stats · priority · DM on open · closed archive · escalation · configuration backup · linked panels · claim role changes · open/close owner roles · closed channel name format Applications: voting · review threads · custom embeds · eligibility roles · on-leave action · interview channels · auto-deny · kick, ban and timeout actions · edit thread name · embed overflow split

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Unlocked by Max

Dashboard permissions (Access Control) · XP reset schedule · Ticket business-hours schedule · Ticket staff discussion thread · Ticket response SLA · Application scheduled and delayed actions · Application execute-command action · Application forum tags · Application probation role · Application multi-server verification

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Unlocked by Black

AI access — this single gate covers AI Auto-Moderation, AI Server Control, the token allowance and AI custom rules.
Custom Bot does not grant AI. It is an add-on flag alongside your tier, and every AI check reads the tier alone. Max+ is tier 2 and has no AI access. Only Black and Black+ do.

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What happens when you downgrade

The rule is disable, do not delete. Items above the new limit are switched off and restored automatically when you upgrade again.
Nine things are exceptions and are permanently lost. Record them before downgrading:Everything else — embed messages, auto-replies, reminders, starboards, seasons, application panels — is only disabled.

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How quickly a change takes effect

A purchase or cancellation normally applies within a second: the payment provider notifies Vetox, which writes the change, clears its caches and broadcasts to every bot cluster.
If that notification is delayed, the fallback is a cache expiry of roughly 8 to 11 minutes. If a purchase has not applied after about 15 minutes, contact support rather than buying again.

Premium overview

Prices and what each tier is for.

Billing

Payment, grace periods and cancellation.