Two tabs
Pending
Waiting for you. Shows the product, the app, the server, the amount and time remaining.
History
Everything already handled.
Approving
Pay opens a confirmation page on the Vetox website where you enter your PIN. Handled requests are cleared from the list after 7 days.Rejecting
There is no explicit decline button. Cancel removes it from your list, and ignoring it lets it expire. Both leave your balance untouched.Before approving
1
Recognise the app
If you do not know it, do not approve it.
2
Check the server
A request from a server you are not in is a red flag.
3
Check the amount
Compare it against what you expected to pay.
4
Confirm you started this
A request you did not trigger should be cancelled, not paid.
A settlement fee applies to charges — see Vito. The amount shown is what leaves your balance.
Troubleshooting
A request disappeared
A request disappeared
It expired after 10 minutes. Ask the app for a new one.
I do not recognise a request
I do not recognise a request
Cancel it, or let it expire. Never approve an unrecognised charge.
My PIN is not accepted
My PIN is not accepted
Three wrong attempts locks your Vito account. Reset the PIN by email rather than guessing.
I paid but the app did not deliver
I paid but the app did not deliver
That is between you and the app. Vetox moves the Vito; it does not guarantee what the app provides.
Vito
Your balance and PIN.
Vito Transactions
Everything that moved.